How we work
A price first, a date you can plan around, a report afterwards
No chasing, no jargon and no surprise invoices. Here is exactly what happens when you call us about a laser, IPL or aesthetic machine.
1
Tell us what is wrong
Send the make, model, what the machine is doing and any error code. Phone triage is free. A video fault check is £45 if you want a second pair of eyes first.
2
Get a price and a date
We confirm the price and the earliest visit before any work starts. Nothing is ordered or begun without your say-so.
3
We visit and fix it on site
An engineer comes to your clinic or salon, diagnoses the fault and repairs it there where the part allows. If something has to go away, we tell you before it does.
4
Report, invoice, done
You get a written report of what was found, what was done and what to watch, plus an itemised invoice. Pay per job. No subscription, no contract.
Our promises
- A written price before any work starts
- We stop and ask if the job turns out bigger
- Parts at cost plus 25%, with the part price shown
- An honest answer if repair is not worth it
